Would you like…

• To avoid on-going costs post go-live?
• Your users to understand how to use the platform first time?
• Provide the best possible user experience day one?
• Have reusable test scripts for regression testing?

If the answer is yes to any of the above questions, then you are in the right place…

Aristar Consulting Group are delighted to launch their new

The Aristar ServiceNow Testing Delivery & Support Service is specifically designed to optimise your overall delivery experience and success.

Want to avoid living a “not fit for purpose” configuration? Would you like to sail through Testing stage with a piece of mind that ServiceNow implemented solution is “fit for purpose” based on your initial requirements?

We specialise in supporting ServiceNow implementations through the test phase.  We appreciate how challenging this can be to your test teams in understanding the stories and how to interpret them into appropriate test scripts.  For many at this stage of the project, it is the first time they have seen the ServiceNow platform and struggle to translate the stories created at the beginning of the project, into actionable tasks necessary to sign off your implementation.  Not completing thorough testing can result in you paying for functionality that you either do not understand or does not deliver.  Furthermore, the outcome can be living with an implementation that simply does not work impacting confidence in the platform and user experience.  Fixing these issues at a later stage is very costly as qualified experts are then required, often needing to reverse engineer configuration.

How do you get seamless buy in from end users and avoid costly issues?

Aristar can support this whole process.  We see the opportunity to support your testing not only as a validation exercise, but also as a golden opportunity to engage with the users who will use the ServiceNow platform and train them in the process.  The result is, a working solution that hits the business in perfect working order and users that understand how it works.  Furthermore, on-going cost of ownership is reduced as you got it right first time and have solution that is cost effective to support and maintain.

What will we do to help you have a perfect supportable working solution?

We work closely with your partner and test teams to:

• Thoroughly understand each story and support the creation of reusable test scripts for regression testing
• Create a test plan that identifies the capability necessary to test each story aligned to user groups and roles
• Coordinate test runs with clearly defined success criteria
• Manage the whole testing programme via a ServiceNow instance so you can accurately manage and view progress in real-time
• Provide a set of management reports based on the test plan
• Ensure that each tester has a good level of understanding on the core principles of the ServiceNow platform prior to testing
• Familiarise the tester with the story and script to optimise the whole experience
• Pre-test stories where necessary to ensure that when your teams perform testing there are no critical issues encountered
• Be the face between the partner and your test teams representing your business in feeding back test outcomes and any required changes apparent in stories
• Facilitate and participate in requirements analysis workshops and fully document outcomes to feed into your stories