4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.
4ME MAIN FEATURES
IT Service Management
ITSM
Request Management
Incident Management
Problem Management
Change & Release Management
Service Level Management
Configuration Management
Project Management
Knowledge Management
Reports & Dashboards
Service Integration & Management
SIAM
Manage Multiple external providers
Allow seamless collaboration externally
Multi sourcing beyond the IT department
Support the core business:
HR
Finance
Legal
Facility Management
Real Time Service Level Reporting
Minimal Implementation & Operating
costs
Intuitive
Unrivalled SaaS performance
No need for expensive training
Online training module available for each role (just 3hr needed)
Deliver better service
Faster
More efficient
Speed &
Ease of
Use
Instant access to information
Customers served faster
Performance improvements
Self Service Portal, fully integrated with Service Catalog
Customers register & track requests
Request grouping
Handle major incidents 10x faster
Workflow automation
Saves time
SERVICES COVERED BY US
Implementation
Our 4me trained experts ensure that the solution delivers exactly what you need aligned to best practice.
Training
A range or training products ensure that all your training needs are covered. Whether that is training end users, support specialists or system adminstrators.
Support
We know how important an eco-system is to support your platform. Whether that be day to ay queries or assisting with change requests, you are assured of exceptional support via our range of service support products.
Built around SIAM for service excellence
4me is an enterprise-class service management application built specifically for multinational organizations around SIAM. Apart from the obvious need to operate across different time zones and in multiple languages, modern organizations have several more-complex requirements, spanning business relationship management and performance.
Who will benefit from 4me Application
SIAM adopters
MSPs or organisations that are operating a multi-sourcing environment with internal and external service providers.
Collaborate easy with MSPs
Control Multisourced service environments
Manage ALL Parties in Service Chain
Delight with Enterprise Class Service
Built for Collaboration
Lean IT
Great for SME IT departments, that are trying to solve the “provide more for less” challenge, and have a focus on minimal costs and lean IT processes, requiring minimal implementation and support costs, who need to maximize the automation of the processes.
Right Data to the right people
@right time
Self Service ready-to-go in <1/2day
Digital Enterprise
For organisations that are looking for a Digital Enterprise solution, providing enterprise service management to different areas of the business:
IT, HR
Facilities
Finance
Project Management
For organizations that are
providing both
support services and
project related work, and
are looking for a solution that integrates these two areas and
provides resource planning.