The Aristar ServiceNow Project Management / Advisory Service is specifically designed to optimise your overall delivery experience and success.

What is the cost justification for this service?

Having managed ServiceNow implementations, Aristar can provide you with detailed analysis and cost advantages of using an Aristar Project Manager to support the delivery of your ServiceNow projects.  We believe that the cost of the Aristar Service will be easily covered by the overall project savings (please see below), plus the outstanding benefits of having a quality delivery.

In other words, it pays back to use the service.

Example External Cost Savings:

• Often organisations will use a full time Project Manager contractor with a minimum contract period of 6 months. With the Aristar service, you are billed based on your project requirements and have full access to Aristar Project Manager when needed.  This can save you 50% of your typical contractor costs.
• Reduce partner Project Manager utilisation as the partner is not having to supplement with additional resource due to issues. This can save you 20% on your typical partner project management day rate.
• With improved project management capability, the delivery effort is reduced in time spent reacting to issues such as scope creep. This can save you 20% on your typical partner consultant day rate.

Example Internal Cost Savings:

• Free up internal resources to focus on what they know, they are not ServiceNow experts. This can save you 50% of the effort typically extended to supporting the delivery.
• Reduce the time your internal teams are needed to support the project. This can save you 20% of the effort typically extended to supporting the delivery.

Other benefits

• Get the right support as and when you need to it to deliver the solution you need, to quality, on time and to budget
• Avoid costly scope creep which often happens when the stories have not been adequately validated at the requirements analysis stage
• Have full engagement of your business in the project using a communication strategy advocated by ServiceNow (ServiceNow Champion Enablement)
• Have an independent Project Manager serving your best interests between the partner and your teams
• Only pay for the days you need vs. contractor 100% cost across the whole project
• Dedicated ServiceNow Project Manager that knows the product and has access to a wide network of specialists

How do I maintain momentum and get ServiceNow returning value quickly?

Having project managed ServiceNow deliveries for several global organisations Aristar knows the challenges faced in bridging between your business and your ServiceNow Partner.  Coordinating your internal resources with your implementation team or partner is vital so the project maintains momentum and every resource shows up and is present at the right time.

Why do I need a project manager, surely, I can manage myself using internal teams or the partner will sort this for us?

Rather than use an internal Project Manager, that has no previous experience of the ServiceNow platform, or have use a contractor that is not fully utilised but carries fully loaded costs, Aristar have designed a package that is efficient and fully optimised for your delivery.  Typically, we find that an internal project manager is utilised 50% of the project duration.  Many organisations also try and resource the project management requirement using service desk managers who are often too busy managing their busy teams to secure the necessary time to ensure the ServiceNow delivery is successful.  We have seen the impact this has on implementations, whilst the intention is good, the reality is very different.  Even worse are situations where there is no internal project manager, the customer expects the partner to cover this requirement and the result is often a breakdown of the relationship between you and your partner.  This carries significant disruption increasing delivery time, costs and presents huge on-going risks.

What can I expect from the Aristar ServiceNow Project Management / Advisory Service?

We are conversant in the ServiceNow delivery methodology commonly used by most partners and understand what is needed to make a success of your implementation or change.

Overall management of the project is key and Aristar will:

• Create and maintain a project plan that ensures all activities are completed to time and budget
• Track your project daily against ServiceNow specific project success criteria and provide a weekly report for all your key stakeholders
• Champion your delivery so all involved are conversant in ServiceNow and excited about using the platform
• Provide risk, budget and resource-based reporting
• Manage risks with specific actions through to conclusion whether that be within your business or an external organisation such as a partner
• Work with you to tailor a full Champion Engagement Programme and content with a Roll Out and Communication Plan specific to your business structure and needs