The Aristar ServiceNow Story Validation Service is specifically designed to optimise your overall delivery experience and success.  Let the experts add value to your ServiceNow delivery whilst your teams focus on what they are good at.

Why do I need support with my stories? Are you new to ServiceNow & sometimes find it too overwhelming of all the choices, options & story sign off you need to complete?

Aristar have first-hand experience of the difficulty’s organisations new to the ServiceNow platform face during their initial workshops and requirements analysis phase.  You need to understand the expectations put on you as a customer, it is not simply a case of picking up the box, taking off the cellophane, plugging it in and off you go.  As we all know, getting it right at the start saves time, money and pain.  The stories will form the basis of your test plan as your partner will be expecting you to sign off each story as part of the service acceptance criteria (we can also support your testing phase, see the Aristar ServiceNow Testing Service).  Changes to your stories later in the delivery lifecycle will most likely incur additional costs and delays as you are changing the original agreed requirements.

Is this service just for new implementations? Do you find that you’d like to build on existing ServiceNow products and enhance the functionalities further, but you haven’t got internal resources to manage it?

The service we are offering is perfectly suited for those needs, as we are not just an interface for new implementations. Reach to us if you are adding further ServiceNow products, undertaking an upgrade or implementing a change, as the Aristar ServiceNow Story Validation Service is equally vital in enhancing your leverage of ServiceNow products, protecting your investment and maximining the returns.

What is the cost of not preparing and getting your stories right?

We cannot stress the importance of getting your stories right and correctly validated.  Many of the organisations we speak to agree, that if they had validated their stories correctly, they would have saved time and cost.  ServiceNow is a great platform and is functionally rich, but you really need to understand how it fundamentally works to support the delivery.  In short, speak the language.  We have also identified ServiceNow Customers that have purchased licences and 12 months later they still have not implemented simply because they are stuck with their stories and often those people identified to support story validation are committed to day to day activities.  In other words, supporting story validation is not seen as a priority.  This is why the Aristar service works so well.

 You might be wondering why should you use a service such as the one provided by Aristar?

Aristar will be acting as independent abstract representation of your ServiceNow Stories.  We provide a seamless bridge between you and your partner ensuring that the partner identifies, defines and documents your stories accurately.  Furthermore, we work with your teams to ensure that you understand your stories in a plain simple language, breaking down into simple to understand statements.  We will not pass over any story that you are not comfortable with and will work with your partner to ensure each and every story is 100% accurate and understood, representing your business needs.  We can “unlock” the inertia suffered by many when trying to understand and validate stories and ensure the delivery of your project maintains momentum.  You need to remember, that whilst the delivery is underway, you are paying for ServiceNow licences.  We realise that your internal teams have a day job and committing to story validation is not top of their priority list.  We can be that extra pair of hands.  Furthermore, we ensure by the time your teams are involved in validation, via our pre-story qualification process, they are 100% accurate saving you time, cost and disruption.

We cannot stress enough the benefits of investing in this service having seen so many implementations fail project success criteria or even worse, organisations living with poorly configured workflow and other system configuration.  Furthermore, the service will reduce your costs and improve your investment case.